Terms and Conditions
Group Coaching For Pet Brands
Parties
These Terms and Conditions (“Agreement”) are entered into between:
• The Social Dog Company Pty Ltd (ABN 48 034 751 238), trading as The Social Dog Company (“Provider”, “we”, “us” or “our”); and
• The individual or entity purchasing access to the Group Coaching For Pet Brands Program (“Participant”, “you” or “your”).
1. Nature of the Program
1.1 The Program is a group coaching and education program of six (6) months’ duration (“Term”).
1.2 The Program is an implementation-driven group coaching program. The Provider supplies coaching, resources, and strategic guidance. The Participant is solely responsible for attendance, participation, implementation, and business decisions.
1.3 The Program includes three (3) one-on-one coaching sessions as part of the advertised bonuses. No additional private coaching or personal check-ins are included unless separately agreed in writing and subject to additional fees.
1.4 The Provider may, in its discretion, utilise employees, contractors, or third-party experts in delivering elements of the Program.
2. Delivery of Services
2.1 Group coaching calls and sprint calls are scheduled on a weekly basis across the Term.
2.2 Timing and frequency of calls may vary at the Provider’s discretion. The Participant acknowledges that occasional changes may occur due to illness, emergencies, public holidays, or other reasonable circumstances.
2.3 Where a scheduled call is cancelled or postponed, the Provider will make reasonable efforts to provide an alternative session or replay. Such alternatives are not guaranteed.
2.4 Support enquiries will be responded to within twenty-four (24) to forty-eight (48) hours on business days. No support is provided on weekends or Australian public holidays.
3. Participant Responsibilities
3.1 The Participant is solely responsible for:
(a) engaging with the Program;
(b) implementing strategies and recommendations; and
(c) ensuring the accuracy and legality of their own business decisions and outcomes.
3.2 The Participant must maintain adequate internet access and technology to participate.
3.3 The Participant must conduct themselves respectfully towards the Provider, contractors, and other participants. The Provider may remove a Participant for disruptive, defamatory, discriminatory, or unlawful behaviour, without refund.
3.4 The Participant is expected to share business achievements and “wins” within the Program environment to support accountability and peer learning.
4. Fees and Payment
4.1 Fees are as displayed at the point of sale and are payable in Australian dollars. Unless otherwise stated, Fees are inclusive of GST.
4.2 Payment may be made upfront or by instalment plan, as selected at enrolment. Instalment plans authorise automatic debits from the nominated payment method until all Fees are paid.
4.3 If two (2) or more instalments are missed or declined:
(a) access to the Program will be suspended until arrears are paid;
(b) suspension does not relieve the Participant of their obligation to pay; and
(c) the Participant remains liable for the full Fees agreed at enrolment.
4.4 Continued default may result in termination of access. Termination does not extinguish the obligation to pay outstanding Fees.
5. Refunds, Pauses and Transfers
5.1 To the fullest extent permitted by law, Fees are non-refundable. No credits, pauses, or transfers are permitted, except as required by the Australian Consumer Law.
5.2 The Participant acknowledges that their decision not to participate, or failure to implement, does not entitle them to a refund or release from payment obligations.
5.3 The Program is non-transferable. Access may not be assigned, shared, or sublicensed to another individual or business.
6. Earnings and Results Disclaimer
6.1 Any reference to past client outcomes, including financial results, is illustrative only and does not guarantee similar results.
6.2 Business outcomes depend on factors outside the Provider’s control, including the Participant’s effort, implementation, and market conditions.
6.3 No representation or warranty is made as to the achievement of specific outcomes, profits, or revenue.
7. Testimonials and Confidentiality
7.1 By providing testimonials, feedback, or sharing results, the Participant grants the Provider a perpetual, royalty-free, non-exclusive licence to use such material (including name, business name, and likeness) for marketing purposes, unless withdrawn in writing.
7.2 The Participant must treat information shared by other participants as confidential and must not disclose such information outside the Program.
8. Intellectual Property and Access
8.1 All Program materials, including videos, recordings, templates, documents, and AI tools (“Materials”), remain the exclusive intellectual property of the Provider.
8.2 The Provider grants the Participant a non-exclusive, non-transferable licence to use the Materials solely for their own business purposes.
8.3 The Participant must not copy, reproduce, distribute, sell, adapt, or create derivative works from the Materials without prior written consent.
8.4 Program access is provided to one individual only. Logins must not be shared. The Provider may suspend or terminate access without refund where login sharing is detected.
9. Third-Party Tools and Platforms
9.1 The Program utilises third-party platforms including Kajabi, Zoom, Slack, and ChatGPT.
9.2 The Participant is responsible for compliance with third-party terms and any associated costs.
9.3 The Provider is not liable for outages, changes, or failures of third-party platforms.
10. Limitation of Liability
10.1 The Program provides coaching and education services only and does not constitute legal, financial, medical, or professional advice.
10.2 To the maximum extent permitted by law:
(a) all warranties not expressly stated are excluded;
(b) liability for any non-excludable guarantee is limited to resupplying the services or paying the cost of resupply; and
(c) total liability is limited to the Fees paid by the Participant in the six (6) months preceding the claim.
10.3 The Provider is not liable for indirect or consequential loss, including loss of profits, customers, revenue, or goodwill.
11. Force Majeure
The Provider is not liable for delays or failure to perform obligations due to events beyond reasonable control, including illness, natural disasters, or platform outages.
12. Termination
12.1 The Provider may suspend or terminate access immediately if the Participant:
(a) breaches this Agreement;
(b) fails to make payments;
(c) shares Program logins or Materials; or
(d) engages in unlawful, abusive, or disruptive behaviour.
12.2 Termination does not entitle the Participant to a refund and all outstanding Fees remain payable.
13. Governing Law
This Agreement is governed by the laws of Queensland, Australia.
14. Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions or representations.Â
