Terms and Conditions

Pet Brand Marketing Accelerator 

 

Parties
These Terms and Conditions (“Agreement”) are entered into between:

• The Social Dog Company Pty Ltd (ABN 48 034 751 238), trading as The Social Dog Company, (“Provider”, “we”, “us” or “our”); and

• The individual or entity purchasing access to the Pet Brand Marketing Accelerator Program (“Participant”, “you” or “your”).

 

1. Nature of the Program 

1.1 The Program is a group coaching and education program of twelve (12) months’ duration (“Term”).

1.2 The Program is self-led. The Provider supplies group coaching, resources, and support. The Participant is solely responsible for attendance, participation, implementation, and business decisions.

1.3 The Program includes three (3) one-on-one coaching sessions as part of the advertised Bonuses. No additional private coaching or personal check-ins are included unless separately agreed in writing and subject to additional fees.

1.4 The Provider may, in its discretion, utilise employees, contractors, or third-party experts in delivering elements of the Program.

 

2. Delivery of Services 

2.1 Group coaching calls and sprint calls are scheduled on a weekly basis across the Term.

2.2 Timing and frequency of calls may vary at the Provider’s discretion. The Participant acknowledges that, as the Program is delivered by a single provider, occasional changes may occur due to illness, emergencies, public holidays, or other reasonable circumstances.

2.3 Where a scheduled call is cancelled or postponed, the Provider will make reasonable efforts to provide an alternative session or replay. Such alternatives are not guaranteed.

2.4 Support enquiries will be responded to within twenty-four (24) to forty-eight (48) hours on business days. No support is provided on weekends or Australian public holidays.

 

3. Participant Responsibilities

3.1 The Participant is solely responsible for:
(a) engaging with the Program;
(b) implementing strategies and recommendations; and
(c) ensuring the accuracy and legality of their own business decisions and outcomes.

3.2 The Participant must maintain adequate internet access and technology to participate.

3.3 The Participant must conduct themselves respectfully towards the Provider, contractors, and other participants. The Provider may remove a Participant for disruptive, defamatory, discriminatory, or unlawful behaviour, without refund.

3.4 The Participant is expected to share business achievements and “wins” within the Program environment to support accountability and peer learning.

 

4. Fees and Payment

4.1 Fees are as displayed at the point of sale and are payable in Australian dollars. Unless otherwise stated, Fees are inclusive of GST.

4.2 Payment may be made upfront or by instalment plan, as selected at enrolment. Instalment plans authorise automatic debits from the nominated payment method until all Fees are paid.

4.3 If two (2) or more instalments are missed or declined:
(a) access to the Program will be suspended until arrears are paid;
(b) suspension does not relieve the Participant of their obligation to pay; and
(c) the Participant remains liable for the full Fees agreed at enrolment.

4.4 Continued default may result in termination of access. Termination does not extinguish the obligation to pay outstanding Fees.

 

5. Refunds, Pauses and Transfers

5.1 To the fullest extent permitted by law, Fees are non-refundable. No credits, pauses, or transfers are permitted, except as required by the Australian Consumer Law.

5.2 The Participant acknowledges that their decision not to participate, or failure to implement, does not entitle them to a refund or release from payment obligations.

5.3 The Program is non-transferable. Access may not be assigned, shared, or sublicensed to another individual or business.

 

6. Earnings and Results Disclaimer

6.1 Any reference to past client outcomes, including financial results (for example, “earn up to $40,000”), is illustrative only. Such examples do not guarantee or warrant that the Participant will achieve similar results.

6.2 Business outcomes are dependent upon numerous factors outside the Provider’s control, including the Participant’s own effort, implementation, market conditions, and circumstances.

6.3 No representation or warranty is made by the Provider as to the achievement of specific outcomes, profits, or revenue.

 

7. Testimonials and Confidentiality 

7.1 By providing testimonials, feedback, or sharing results (whether in Program sessions, by email, message, or survey), the Participant grants the Provider a perpetual, royalty-free, non-exclusive licence to use such material (including name, business name, and likeness) for marketing purposes, unless withdrawn in writing.

7.2 The Participant must treat information shared by other participants as confidential and must not disclose such information outside the Program.

 

8. Intellectual Property and Access

8.1 All Program materials, including but not limited to videos, recordings, templates, documents, and AI tools (“Materials”), remain the exclusive intellectual property of the Provider.

8.2 The Provider grants the Participant a non-exclusive, non-transferable licence to use the Materials solely for their own business purposes.

8.3 The Participant must not copy, reproduce, distribute, sell, adapt, or create derivative works from the Materials without prior written consent.

8.4 Program access is provided to one individual only. Logins must not be shared. The Provider may suspend or terminate access without refund where login sharing is detected.

 

9. Third-Party Tools and Platforms 

9.1 The Program utilises third-party platforms including but not limited to Kajabi, Zoom, Slack, and OpenAI’s ChatGPT.

9.2 The Participant is responsible for compliance with third-party terms and for any associated costs, including recommended subscriptions (e.g., ChatGPT Plus).

9.3 The Provider is not liable for outages, changes, or failures of third-party platforms.

 

10. Limitation of Liability 

10.1 The Program provides coaching and education services only. It does not constitute legal, financial, medical, or professional advice. The Participant should obtain independent advice before acting on any information.

10.2 To the maximum extent permitted by law:
(a) the Provider excludes all warranties, guarantees, and representations not expressly stated in this Agreement;
(b) the Provider’s liability for breach of any non-excludable guarantee is limited to resupplying the services or paying the cost of resupply; and
(c) the Provider’s aggregate liability for any claim is limited to the Fees paid by the Participant in the twelve (12) months preceding the claim.

10.3 The Provider is not liable for indirect or consequential loss, including but not limited to loss of profits, customers, revenue, or goodwill.

 

11. Force Majeure

The Provider is not liable for any delay or failure to perform obligations under this Agreement caused by events beyond its reasonable control, including illness, accidents, natural disasters, pandemics, labour disputes, or utility/platform outages.

 

12. Termination

12.1 The Provider may suspend or terminate the Participant’s access immediately if the Participant:
(a) breaches this Agreement;
(b) fails to make required payments;
(c) shares Program logins or Materials; or
(d) engages in unlawful, abusive, or disruptive behaviour.

12.2 Termination does not entitle the Participant to a refund. The Participant remains liable for all outstanding Fees.

 

13. Governing Law 

This Agreement is governed by the laws of Queensland, Australia. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.

 

14. Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or understandings.